Promises and Policies

Providing respect, precision, and care for every home and business we serve.

Our Satisfaction Promise

At Kanley Cleaning, we want you to feel confident in every service that you receive. If an area included in your scheduled cleaning appointment was missed, or does not meet our service standards, please contact us within 24 hours of your completed services.

When appropriate, we will return to re-clean the affected area at no additional charge. We may request photos so we can better understand and address your concern. Complimentary re-cleans apply only to the areas and services included in the original booking and must be requested within 24 hours of service.

Policies

  • We understand that plans can change! If you need to cancel or reschedule your cleaning, please provide at least 24 hours’ notice.

    Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a $50 cancellation fee. Same-day cancellations or appointments where our cleaning professional arrives but is unable to access the property may be subject to a fee of 50% of the scheduled service price.

    We appreciate your understanding. Our cleaning professionals reserve dedicated time for each home, and advance notice allows us the opportunity to offer that time to another customer.

  • Because our cleaning professionals' time, labor, supplies, and resources have already been provided, Kanley Cleaning does not offer full refunds for completed cleaning services.

    Our first priority is to make things right through a complimentary re-clean of any verified areas of concern. If a re-clean does not reasonably resolve the issue, Kanley Cleaning may, at its discretion, provide a partial refund or service credit based on the specific portion of the service affected.

    Requests related to services or areas not included in the original booking are not eligible for a re-clean, refund, or credit.

    Our goal is simple: if we miss something, give us the opportunity to make it right.

  • Kanley Cleaning proudly serves Scottsdale, Tempe, Mesa, Chandler, Gilbert, and Queen Creek, Arizona.

    At this time, we do not provide services outside of our designated service area. This allows us to keep travel time manageable, maintain reliable scheduling, and provide the level of service our customers expect.

    As Kanley grows, we look forward to expanding into additional Arizona communities.

    Not sure if your address falls within our service area? Contact us before booking and we’ll be happy to confirm.